How to contact support

Need to contact Member Services? Netscape gives you several options . . .

Web based support

Netscape Help Central at http://isp.netscape.com/help/ or you can click Help on the Netscape toolbar.

E-Mail Support

Receive personal assistance from our Member Services representatives by sending E-mail to the following addresses:
Billing Questions - NSBilling@netscape.com
Technical Questions - NSTech@netscape.com
E-mail Questions - NSTech@netscape.com
Please be sure to send E-Mail to Member Services while signed on to your personal Netscape E-mail address (@netscape.com).

Telephone technical support

Call Member Services toll-free at 866-541-8233 from 8:00AM to 1:00AM Eastern Time on weekdays, and 10:00AM to 10:00PM on weekends. Please note that a charge of $10.00 for Technical Support may be assessed to the payment method on your Netscape account at the conclusion of your call. For free assistance 24 hours a day, you can select Technical Questions from the Help Central menu.

Telephone Billing Support

Call Member Services toll-free at 866-541-8233 from 8:00AM to 1:00AM Eastern Time on weekdays, and 10:00AM to 10:00PM on weekends.
Note Before speaking with a Billing representative, please have your credit card or checking account number ready. We will need to verbally verify your payment information in order to protect the privacy and security of your account.

Send a Fax

904-232-4900.
Please be sure to include your E-Mail Address along with a detailed description of your question or request.

Send a letter

Netscape ISP
PO Box 17180
Jacksonville, FL 32245-7180

Please be sure to include your E-mail Address along with a detailed description of your question or request.

Report SPAM

Report SPAM or offensive E-Mail from another Netscape member to Abuse@netscape.com. Please be sure to forward the e-mail message in question, including full header information.

Also see

Using Help

Connecting to Netscape

Accessibility

Web based support		Netscape Help Central at http://isp.netscape.com/help/ or you can click Help on the Netscape toolbar.
E-Mail Support		Receive personal assistance from our Member Services representatives by sending E-mail to the following addresses: Billing Questions - NSBilling@netscape.com Technical Questions - NSTech@netscape.com E-mail Questions - NSTech@netscape.com Please be sure to send E-Mail to Member Services while signed on to your personal Netscape E-mail address (@netscape.com).
Telephone technical support		Call Member Services toll-free at 866-541-8233 from 8:00AM to 1:00AM Eastern Time on weekdays, and 10:00AM to 10:00PM on weekends. Please note that a charge of $10.00 for Technical Support may be assessed to the payment method on your Netscape account at the conclusion of your call. For free assistance 24 hours a day, you can select Technical Questions from the Help Central menu.
Telephone Billing Support		Call Member Services toll-free at 866-541-8233 from 8:00AM to 1:00AM Eastern Time on weekdays, and 10:00AM to 10:00PM on weekends. Note Before speaking with a Billing representative, please have your credit card or checking account number ready. We will need to verbally verify your payment information in order to protect the privacy and security of your account.
Send a Fax		904-232-4900. Please be sure to include your E-Mail Address along with a detailed description of your question or request.
Send a letter		Netscape ISP PO Box 17180 Jacksonville, FL 32245-7180 Please be sure to include your E-mail Address along with a detailed description of your question or request.
Report SPAM		Report SPAM or offensive E-Mail from another Netscape member to Abuse@netscape.com. Please be sure to forward the e-mail message in question, including full header information.